FAQ
Operator and jurisdiction: BASIS is operated by BASIS DIGITAL INFRASTRUCTURE LTD, a Seychelles IBC (LEI: 254900IX2F2KCWNSSS64).
Research Partner: Base58 Labs contributes execution research, systems modeling, and risk design.
What is BASIS?
BASIS is a market-neutral arbitrage and yield infrastructure platform built on Base58 Labs research. It targets structural inefficiencies such as spreads, funding differentials, liquidity fragmentation, and structural alpha capture through precise execution and strict risk controls.
BASIS is designed as institutional-grade infrastructure with formal operational controls and an internationally certified operating environment. BASIS DIGITAL INFRASTRUCTURE LTD maintains active ISO/IEC 27001:2022 and ISO/IEC 20000-1:2018 certifications with public verification on IAF CertSearch.
Is BASIS a market-neutral platform?
Yes. BASIS is designed to minimize directional market exposure through a market-neutral strategy framework. The platform deploys capital across arbitrage, funding, and yield strategies, not directional bets.
Yield reflects actual strategy performance. BASIS targets consistent, structural returns rather than speculative appreciation.
What does "market neutral" mean here?
Market neutral means BASIS strategies are structured to minimize directional exposure to BTC, ETH, SOL, and PAXG price movements. Yield is generated from structural inefficiencies such as spreads, funding differentials, liquidity gaps, and execution precision rather than from asset price appreciation.
Why are amounts shown in USDT?
BASIS uses USDT as an internal unit of account because many digital asset venues quote and settle in stablecoin terms. Values shown across the platform and documentation are interpreted as USD-equivalent reference values.
USDT on BASIS is display-only for accounting purposes. It cannot be deposited or withdrawn.
What are Funding Wallet and Staking Wallet?
Funding Wallet holds your native tokens for deposit and withdrawal: BTC, ETH, SOL, and PAXG.
Staking Wallet holds staking tokens: stBTC, stETH, stSOL, and stPAXG.
In general:
Deposit native tokens into your Funding Wallet
Swap native token to the matching stToken at 1:1
Stake from your Staking Wallet to begin earning rewards
Unstake the full position when eligible
Swap back to the matching native token at 1:1
Withdraw from the Funding Wallet
How do deposits work?
Deposits depend on the asset type:
BTC: copy your BASIS-assigned BTC deposit address. No Web3 wallet connection is required.
ETH, SOL, PAXG: connect a supported Web3 wallet such as MetaMask and deposit directly.
Supported deposit assets are:
BTC
ETH
SOL
PAXG
USDT deposits are not supported.
Minimum BTC deposit: 0.0001 BTC Deposit fee: 0%
How do swaps work?
Swaps on BASIS are same-token only and always 1:1 by quantity:
BTC ↔ stBTC
ETH ↔ stETH
SOL ↔ stSOL
PAXG ↔ stPAXG
Examples:
1 BTC → 1 stBTC
5 ETH → 5 stETH
10 SOL → 10 stSOL
2 PAXG → 2 stPAXG
Swap fee: 0.01%
BASIS does not support cross-asset swaps such as BTC to ETH or ETH to SOL.
What is BIVB and why is it 1:1?
BIVB, or BASIS Iso-Value Bridge, converts native assets to their matching staking tokens at a 1:1 quantity ratio:
1 BTC ↔ 1 stBTC
1 ETH ↔ 1 stETH
1 SOL ↔ 1 stSOL
1 PAXG ↔ 1 stPAXG
This preserves principal in quantity terms for internal accounting and staking operations.
It does not guarantee fiat value.
How do rewards work?
Rewards accumulate in real time and are denominated in the same stToken as the staked position.
Examples:
stBTC staking rewards are credited as stBTC
stETH staking rewards are credited as stETH
stSOL staking rewards are credited as stSOL
stPAXG staking rewards are credited as stPAXG
When you unstake, the claimable amount is automatically credited to your Staking Wallet as stToken.
Can rewards pause?
Yes. Rewards may pause when protective controls are triggered, when diagnostic monitoring is active for root cause analysis, or when strategy modules become temporarily ineligible due to slippage, venue incidents, or stress conditions.
These pauses are a safety feature and reflect the platform's deterministic execution and state machine risk controls within an institutionally governed operating environment.
When can I unstake and withdraw?
Unstaking and withdrawal depend on the pool structure and asset type.
Fixed pools can only be unstaked after the lock-up period ends
There is no early exit option for fixed pools
Unstake is full-position only and is processed as auto-MAX
Once unstaked, the claimable amount is automatically credited to your Staking Wallet as stToken
You may then swap to the matching native token and withdraw from your Funding Wallet
Typical withdrawal times:
BTC: 10 to 60 minutes
ETH, SOL, PAXG: 1 to 10 minutes
Withdrawal fee: 0.05%
What booster options are available?
Available booster periods are:
14D
+10%
30D
+20%
90D
+50%
180D
+100%
A 180D booster applies a 2× reward multiplier.
Does BASIS use leverage?
BASIS prioritizes capital preservation. Some strategy modules may use hedging instruments that involve margin mechanics. These risks are constrained by deterministic execution logic, mathematical exposure limits, and state machine risk controls.
What is Trinity?
Trinity is a contribution-based reward system built around a contribution-aligned referral network. Trinity rewards are generated when eligible downstream users claim rewards, subject to policy limits and system rules.
What is PAXG and is it supported?
PAXG is a tokenized gold asset on Ethereum and is fully supported on BASIS.
PAXG is an active supported asset for:
deposit
same-token 1:1 swap to stPAXG
staking
unstaking
withdrawal
It adds a differentiated factor regime and expands arbitrage surfaces across spot, DEX, and derivatives venues.
Can I redeem PAXG for physical gold?
Redemption conditions depend on the issuer's policies, including minimum amounts and identity verification requirements. BASIS does not control issuer redemption rules. Users should consult the issuer's official documentation directly.
Where do I see policy changes?
Policy changes should appear in:
platform confirmation screens
this GitBook
the Changelog with effective dates
Who is the operator of BASIS?
BASIS is operated by BASIS DIGITAL INFRASTRUCTURE LTD, a Seychelles International Business Company incorporated under the International Business Companies Act, 2016.
Legal entity
BASIS DIGITAL INFRASTRUCTURE LTD
Company No
248559
Jurisdiction
Seychelles
ISO/IEC 27001:2022
Active. Certificate Number: SC62455E. Last Updated: March 27, 2026
ISO/IEC 20000-1:2018
Active
Certified entity record
ISO/IEC 27001:2022 verification
ISO/IEC 20000-1:2018 verification
BASIS is supported by Base58 Labs as its Research Partner, focused on digital infrastructure, execution systems, and structural alpha research.
The operator maintains active, internationally accredited, and publicly verifiable ISO certifications across information security and IT service management disciplines. This supports BASIS's institutional operating model and trust framework.
What is the Base58 Hyper-Latency Engine (BHLE)?
BHLE is the proprietary execution engine developed through Base58 Labs research that powers BASIS trading infrastructure.
Key characteristics:
Sub-50μs internal latency
100,000+ OPS processing capacity
Proprietary routing infrastructure
Deterministic execution under volatile market conditions
Mathematical isolation constraints between user asset state and execution state
State machine risk controls that restrict invalid transitions and unsafe execution paths
BHLE is designed to support execution precision, consistent routing behavior, and resilient market-neutral deployment.
Is BASIS designed with regulatory alignment in mind?
Yes. BASIS is designed with regulatory alignment, operational controls, and formal governance standards in mind as part of its institutional infrastructure model.
This includes active ISO/IEC 27001:2022 and ISO/IEC 20000-1:2018 certifications held by BASIS DIGITAL INFRASTRUCTURE LTD, with public verification available on IAF CertSearch.
What security principles does BASIS follow?
BASIS emphasizes:
deterministic execution
mathematical constraints
state machine risk controls
strict operational segregation
controlled execution paths
infrastructure resilience under stress
BASIS DIGITAL INFRASTRUCTURE LTD also maintains active ISO/IEC 27001:2022 and ISO/IEC 20000-1:2018 certifications that are internationally accredited and publicly verifiable on IAF CertSearch. The ISO/IEC 27001:2022 certification is recorded under Certificate Number SC62455E.
Where applicable, assurance materials and audit updates are published in the relevant documentation sections.
How does login work? Is there a password?
No. BASIS uses passwordless email OTP authentication. When you log in, a 6-digit code is sent to your email address. The code is valid for 10 minutes and is single-use.
BASIS will never ask for your password, private key, or seed phrase.
What happens if I lose access to my email?
Contact [email protected] immediately. Account recovery requires identity verification.
How do I contact support?
Email: [email protected] Website: https://basis.pro/
For security issues, use the subject line [SECURITY DISCLOSURE].
If your question is not answered here, check:
Getting Started
Risk Disclosure
Glossary
Support & Troubleshooting
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